Known issues and solutions

I have activated a toll-free number but I have not received an activation email

Try checking your spam folder. If you have not received your activation message, notify us by emailing customerservice@b2you.it.

I think I have configured the termination number correctly, but my toll-free number is not working

Make sure you enter the termination number without spaces.

I have routed my toll-free number to an international termination number, but it is not working

Make sure you have entered the correct country code. If the prefix you require is not listed, contact us through the Control Panel in your Reserved Area and open a support ticket.

The toll-free voicemail does not work

Check that voicemail is enabled.
Voicemail is enabled by entering the email address for receiving voicemail messages in the specific field in the Control Panel.
If you have routed the toll-free number to a mobile phone, make sure that the phone's voicemail is not active as otherwise the settings of the toll-free number's voicemail will be automatically cancelled.

I have routed my toll-free number to a mobile phone: the voicemail that starts is the phone's one, not the toll-free number's one

The two voicemail services cannot coexist.
If you have routed the toll-free number to a mobile phone, make sure that the phone's voicemail is not active as otherwise the settings of the toll-free number's voicemail will be automatically cancelled.

When the termination number is busy, those who call the toll-free number do not get the engaged tone but rather a message that the service is unavailable. Can this be changed?

Yes, you can personalise an on-hold message when the line is busy, so that the caller does not get the Service Unavailable message. Our system does not provide for the engaged tone when lines are busy.

I have two toll-free numbers, both with the same termination landline. How can I understand which number is being called?

If you have two toll-free numbers from 2 different countries, you can activate the free and specific "call alert message".

Need help?
Email us at sales@b2you.it or call the toll-free number 800 090 222